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Refund and live arrival policy
How cancellations, refunds and fish that arrive unwell are handled.
Cancelling an order
You can cancel any time before we pack your order. Message us on WhatsApp with your order number. If you have already paid, we refund the full amount to the same UPI account.
Live arrival
If a fish arrives dead or very weak, send us a clear photo or video of the unopened bag on WhatsApp as soon as you receive it.
What we do then: we check the photo or video and agree a fair solution with you on WhatsApp.
Aquarium supplies
Tanks, pumps and filters that arrive damaged or don't work: tell us as soon as you can with a photo, and we'll sort it out with you on WhatsApp. Live plants are covered like fish.
Contact
Call or WhatsApp +91 94889 73023. See also shipping and delivery and our terms.